We welcome feedback from our patients regarding our services. If you wish to make a complaint, you can make it in person, by phone, by e-mail or in writing. We will always try to deal with your complaint quickly, but if it's clear that the matter will need a detailed investigation, we will tell you and keep you updated on our progress.
If, after receiving our final decision on your complaint, you remain dissatisfied with our decision or the way we have handled your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to consider it. We will tell you how to do this when we send you our final decision.
For more details please see our leaflet NHS Scotland Complaints Handling procedure.