Due to Covid 19 and the need to reduce footfall into our surgeries, all appointment requests are being triaged by our clinical staff.  If they feel that your symptoms need further examination, you will be given a time to attend the surgery.  If you have a rash, changing mole or other skin complaint you could e-mail a picture to our clinical mailbox ( in the first instance along with contact details.  These will be forwarded to the GP who will call you to discuss your symptoms.


We welcome feedback from our patients regarding our services.  If you wish to make a complaint, you can make it in person, by phone, by e-mail or in writing.  We will always try to deal with your complaint quickly, but if it's clear that the matter will need a detailed investigation, we will tell you and keep you updated on our progress.

If, after receiving our final decision on your complaint, you remain dissatisfied with our decision or the way we have handled your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to consider it.  We will tell you how to do this when we send you our final decision.

For more details please see our leaflet NHS Scotland Complaints Handling procedure.

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